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Delivery Policy

Shipping Policy

We aim to provide a smooth and reliable delivery experience, so your order arrives safely and on time.

Delivery Methods

We partner with trusted logistics providers to deliver your order:

  • Home Delivery
    Black Cat Delivery (Yamato Transport / President Transnet Corp.)
    Service available within Taiwan main island only
  • Convenience Store Pickup
    7-11 / FamilyMart
    Available across Taiwan main island and offshore islands

Delivery Time

  • Home Delivery: Approximately 2–3 days
  • Convenience Store Pickup: Approximately 4–5 days

Delivery times are estimates and may vary depending on logistics conditions.

Shipping Information

  • Orders will be dispatched within 3 business days after confirmation
    (excluding the order date, weekends, and public holidays)
  • Shipping schedule: Monday to Friday, 09:30 AM – 6:00 PM
  • During peak seasons, holidays, or unforeseen circumstances (such as natural disasters), shipping may be delayed
  • For home delivery, the exact delivery time will depend on the courier’s route arrangement
  • For convenience store pickup, please collect your package within 7 days after arrival notification
    Unclaimed packages may result in additional shipping costs, which will be the responsibility of the customer