Shipping Policy
We aim to provide a smooth and reliable delivery experience, so your order arrives safely and on time.
Delivery Methods
We partner with trusted logistics providers to deliver your order:
- Home Delivery
Black Cat Delivery (Yamato Transport / President Transnet Corp.)
Service available within Taiwan main island only - Convenience Store Pickup
7-11 / FamilyMart
Available across Taiwan main island and offshore islands
Delivery Time
- Home Delivery: Approximately 2–3 days
- Convenience Store Pickup: Approximately 4–5 days
Delivery times are estimates and may vary depending on logistics conditions.
Shipping Information
- Orders will be dispatched within 3 business days after confirmation
(excluding the order date, weekends, and public holidays) - Shipping schedule: Monday to Friday, 09:30 AM – 6:00 PM
- During peak seasons, holidays, or unforeseen circumstances (such as natural disasters), shipping may be delayed
- For home delivery, the exact delivery time will depend on the courier’s route arrangement
- For convenience store pickup, please collect your package within 7 days after arrival notification
Unclaimed packages may result in additional shipping costs, which will be the responsibility of the customer